With Smartcall, call duration can be lowered significantly through smartphone recognition. Whenever a user calls the contact center from a smartphone, Smartcall’s intelligent system can determine that caller’s identity down to their age, gender and location. The system will then directly connect that caller to the right person. Simple, direct and smooth communication that saves lots of time.

Offer Apps to your customers

A growing number of companies, particularly banks, airlines and insurance agencies, are beginning to offer mobile applications for customer care. These apps engage the customer at just the right time along their journey with the company