Of course different people prefer different communication channels. We live in an age of limitless technology. The brilliant part of this for contact centers? The perfect channel is probably out there for everyone.
Studies show that millennials prefer digital conversation while baby boomers would rather make a phone call. Is this a problem? Of course not! It’s perfectly possible to meet the demands of both groups all at once. You see, Smartcall offers a one-size-fits-all solution because we enable contact centers to efficiently manage multi-platform communication.