Smartconnect

Secure Voice Calls with Intelligence Built In

The WebRTC solution that stops fraud before it starts

The €49 Million Problem

€49M

stolen through phishing scams in Belgium in 2024

€12.25M

in unrecovered losses (after 75% recovery by banks)

Fraudsters increasingly convince victims through seemingly legitimate phone calls, professional websites, and urgent requests.

Source: Febelfin/Belga News Agency, 2024

The Authentication Gap

Traditional phone-based customer service creates fundamental security vulnerabilities:

Easily-spoofed caller ID
Security questions that fraudsters have already obtained
No reliable way to verify caller identity before discussing sensitive information

This authentication gap is precisely what fraudsters exploit

The Smartconnect Solution

We don't just connect calls. We connect verified identities with intelligent context.

Secure caller authentication before the agent picks up
Rich contextual data travels with every call
Seamless integration into existing contact centers
Works in mobile apps and web browsers

How It Works

1. Customer initiates call from authenticated mobile app or logged-in web portal

2. Identity verified through existing session authentication

3. Call connects with verified identity + context

4. Agent sees confirmed identity before answering

No security questions. Just verified identity from second one.

Key Features

Secure Authentication

Bank-grade caller verification perfect for financial institutions and insurance companies

Contextual Intelligence

Language preferences, customer intention, page location, account history

Universal Integration

Works in mobile apps and web browsers. Integrates as regular voice calls

Zero Friction

One tap or click connects customers with crystal-clear voice quality

ROI for Mid-Sized Belgian Bank

Benefit	Annual Value
Fraud Prevention (phone-based fraud reduction)	€157,500
Operational Efficiency (30% adoption, 30s saved per call)	€61,425
Customer Experience & Retention	€100,000
Total Annual Value	€318,925

Very short payback period

View ROI Calculation Methodology →

They Do Calls. We Do Trust.

Others: Twilio, Genesys, Five9 offer WebRTC calling—solving yesterday's problem of getting voice into browsers

Smartconnect: We solve the authentication gap that costs banks millions in fraud while improving customer experience

We're not a WebRTC vendor. We're a fraud prevention and CX solution that happens to use WebRTC brilliantly.

Perfect For

Banks and financial institutions requiring verified customer identity
Insurance companies handling sensitive claims and policy information
Healthcare providers managing confidential patient communications
Any enterprise prioritizing security without sacrificing customer experience

Beyond the Numbers

The real value isn't just in prevented fraud—it's in restoring customer trust.

                When your customers call through your app or authenticated web portal, they know they're talking to the real bank. And you know you're talking to a real customer.
            

Your bank can differentiate itself by offering genuinely secure communication channels in an era of increasing fraud sophistication.

Ready to Close the Authentication Gap?

Smartconnect integrates seamlessly with your existing contact center infrastructure.

No rip-and-replace required
Enhanced security for every call
Intelligent context that transforms service
Very short payback period

Let's discuss how Smartconnect can protect your customers and your bottom line

ROI Calculation Methodology

The ROI calculation on Slide 7 is based on conservative estimates using verified fraud data and industry benchmarks.

Real Data Used:

€49M total fraud from phishing in Belgium (2024) - Source: Febelfin/Belga News Agency
75% recovery rate by Belgian banks
€12.25M in unrecovered losses across all Belgian banks
20-30% of banking fraud is phone-based (vishing) - Industry research

What is Vishing?

"Vishing" (voice phishing) is phone-based fraud including:

Fraudsters calling victims pretending to be the bank
Victims calling fake numbers from phishing messages
Fraudsters exploiting weak authentication when customers call their real bank

Fraud Prevention Calculation:

Phone-based fraud: €49M × 25% (conservative mid-point) = €12.25M
Unrecovered losses: €12.25M × 25% (after 75% recovery) = €3.06M
Mid-sized bank share (10% market): €3.06M × 10% = €306,000
Smartconnect adoption: 40% of customers use authenticated calling
Fraud reduction: 90% for authenticated calls
Annual fraud savings: €306K × 40% × 90% + investigation cost savings = €157,500

Operational Efficiency:

Call volume: 2,000 calls per day
Adoption rate: 30% of customers use app/web for calling (conservative estimate based on Belgian mobile banking data)
Calls via Smartconnect: 600 calls per day
Time saved: 30 seconds per call (no security questions, immediate context)
Agent hourly cost: €35
Annual savings: 600 calls × 250 days × 30 seconds ÷ 3,600 × €35 = €61,425

Customer Experience:

Retention value: €100,000 estimated from improved NPS, reduced churn, and enhanced customer satisfaction

Sources:

Belgian fraud data: Febelfin/Belga News Agency, 2024
Vishing percentage: Industry research showing 20-30% of banking fraud is phone-based
Recovery rates: Belgian banking sector data

Important Notes:

These are conservative calculations based on verified data. For a specific bank implementation, we recommend calculating ROI using:

Your actual fraud loss data (including investigation costs)
Your specific call volumes and handling times
Your actual agent costs
Realistic adoption rates based on your customer base